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Vight

Every call, automatically documented.

Overview

Vight is an AI platform built for MSPs that turns service calls into finished work. Every call is transcribed and summarized in real time, then posted to your PSA as a structured ticket note and time entry — no manual documentation needed. An AI front-desk agent answers calls 24/7, triaging during business hours and capturing emergencies after-hours, creating tickets with full context automatically. AI apps run on every call and ticket to detect sentiment, flag critical issues, spot upsell opportunities, and auto-categorize or deduplicate tickets. Technicians can ask plain-English questions about any client's assets, configs, or history mid-call and get sourced answers in seconds. Vight also tracks revenue, margin, and profit-per-hour by client and technician, so you can see what's working and fix what isn't. It connects directly to your existing phone system, PSA (ConnectWise, Autotask, HaloPSA), and documentation tools (IT Glue, Hudu, SharePoint) — most teams are live in under a day with zero workflow changes.
 
 

Services

Vight is operational intelligence for MSPs — it turns every call, ticket, and technician interaction into structured, actionable data automatically. It transcribes and summarizes calls, takes notes, posts time entries to your PSA, verifies end users with push authentication, and answers phones 24/7 with an AI agent — all without changing how technicians work. The result: cleaner tickets, faster resolutions, tighter security, and full visibility into what's actually happening across your operations, call by call, client by client.

Headquarters

3539 Hampton Road, Oceanside, NY, 11572-4841, USA

Partnership

Marketplace Partner

Category

  • Software Development
  • Asset Management

Territories Covered

NA
ANZ