Customer Success Coordinator

Worldwide        Remote

Full time         

Job Description

As the Customer Success Coordinator, you will be the backbone of the customer success team, playing a crucial role in enhancing customer satisfaction and engagement. Beyond traditional responsibilities, your role will involve strategic thinking, customer success and service orientation, and having a friendly, outgoing, and eager personality. You will assist in various tasks, including organizing customer onboarding activities, maintaining customer records, and providing support to the customer success team. This role offers an exciting opportunity to be part of a collaborative team, contribute to customer success efforts, and grow within the dynamic field of cybersecurity.

Why join FortMesa?

FortMesa, a dynamic cybersecurity solutions provider, is seeking a detail-oriented and proactive Coordinator of Customer Success to apply to join our growing team. Committed to simplifying cybersecurity service delivery for IT providers worldwide, FortMesa empowers businesses to own their customer's cybersecurity roadmap. Since our inception in 2019, FortMesa has been at the forefront of enabling IT service providers to navigate cyber compliance, fortify systems, and build and scale their cyber businesses. As a Coordinator of Customer Success at FortMesa, you will play a crucial role in supporting customer success initiatives and ensuring a positive experience for our clients.

Preferred Qualifications

• Bachelor's degree in Business, Marketing, or a related field
• Proven experience in a coordinator or administrative role, preferably in customer success or a related field
• Excellent organizational and multitasking skills
• Strong attention to detail and accuracy
• Effective communication and interpersonal skills
• Willingness to learn and adapt to new challenges
• Friendly, outgoing, and eager personality

Benefits

At FortMesa, we offer a flexible work environment that encourages a healthy work-life balance. Joining us means continuous learning experiences in the dynamic cybersecurity industry, allowing you to make a big impact on a global scale. Our collaborative team environment provides opportunities for career growth, involvement in innovative projects, and competitive compensation. Enjoy being part of a positive company culture that values diversity, teamwork, and excellence. Join FortMesa for a fulfilling career with flexibility, learning experiences, and a significant impact.