Director of Customer Success

Worldwide        Remote

Full time         

Job Description

As the Director of Customer Success, you will play a pivotal role in building and maintaining strong relationships with FortMesa's customers. Beyond traditional responsibilities, your role will involve leveraging a cyber background, experience in training and development for partners, organization and communication skills, and managing customer accounts. Your leadership will guide a team responsible for understanding customer needs, ensuring successful onboarding, and driving ongoing customer engagement. This role offers an exciting opportunity to contribute to the growth and success of FortMesa by ensuring our customers derive maximum value from our cybersecurity solutions.

Why join FortMesa?

FortMesa, an innovative cybersecurity solutions provider, is seeking an experienced and strategic Director of Customer Success to apply to join our growing team. Dedicated to simplifying cybersecurity service delivery for IT providers worldwide, FortMesa empowers businesses all around to own their customer's cybersecurity roadmap. Since our inception in 2019, FortMesa has been at the forefront of enabling IT service providers to navigate cyber compliance, fortify systems, and build and scale their cyber businesses. As a Director of Customer Success at FortMesa, you will lead a global team focused on driving customer satisfaction, retention, and the overall success of our clients.

Preferred Qualifications

• Proven experience as a Director of Customer Success or in a senior customer success leadership role, preferably within the technology or cybersecurity sector
• Strong strategic thinking and ability to align customer success initiatives with overall business goals
• Demonstrated leadership skills with a track record of building and leading high-performing customer success teams
• Excellent communication and interpersonal skills, with a customer-centric mindset
• Experience in driving customer engagement, satisfaction, and retention
• Experience in training and development for partners
• Experience managing customer accounts and ensuring their success
• Fearless in challenging the status quo
• Hands-on approach to tasks and problem-solving
• Willingness to tackle any necessary task or responsibility
• Leads by example, embodying action-oriented leadership

Benefits

At FortMesa, we offer a flexible work environment that encourages a healthy work-life balance. Joining us means continuous learning experiences in the dynamic cybersecurity industry, allowing you to make a big impact on a global scale. Our collaborative team environment provides opportunities for career growth, involvement in innovative projects, and competitive compensation. Enjoy being part of a positive company culture that values diversity, teamwork, and excellence. Join FortMesa for a fulfilling career with flexibility, learning experiences, and a significant impact.