VP of Customer Success

Worldwide        Remote

Full time         

Job Description

As the Vice President of Customer Success, you will be a key executive leader responsible for developing and executing high-impact customer success strategies. Beyond traditional responsibilities, your role will involve experience with training and developing plans, change management within the organization, creating and executing multifaceted plans, and leveraging your charismatic and outgoing personality. Collaborating closely with the executive team, you will shape the overall customer success vision, drive customer engagement, and lead initiatives that position FortMesa as a leader in customer satisfaction within the cybersecurity industry. This role presents a unique opportunity to contribute to the growth and success of FortMesa by ensuring exceptional customer experiences in the multifaceted cybersecurity landscape.

Why join FortMesa?

FortMesa, a pioneering cybersecurity solutions provider, is actively seeking an accomplished and strategic Vice President of Customer Success to apply to join our leadership team. Committed to simplifying cybersecurity service delivery for IT providers worldwide, FortMesa empowers businesses to own their customer's cybersecurity roadmap. Since our inception in 2019, FortMesa has been at the forefront of enabling IT service providers to navigate cyber compliance, fortify systems, and build and scale their cyber businesses. As we continue our journey of growth, we are seeking a VP of Customer Success to lead initiatives that drive customer satisfaction, retention, and the overall success of our clients.

Preferred Qualifications

• Proven experience as a VP of Customer Success or in a senior customer success leadership role, preferably within the technology or cybersecurity sector
• Strong strategic thinking and ability to align customer success initiatives with overall business goals
• Demonstrated leadership skills with a track record of building and leading high-performing customer success teams
• Excellent communication and interpersonal skills, with a customer-centric mindset
• Experience in driving customer engagement, satisfaction, and retention
• Proven experience in customer success leadership, with a focus on training and development, change management, and executing multifaceted plans
• Charismatic and outgoing personality with excellent communication skills
• Multifaceted industry experience is a plus
• Proven experience in developing and implementing training plans
• Expertise in change management within organizational settings
• Track record of successfully creating and executing strategic plans

Benefits

At FortMesa, we offer a flexible work environment that encourages a healthy work-life balance. Joining us means continuous learning experiences in the dynamic cybersecurity industry, allowing you to make a big impact on a global scale. Our collaborative team environment provides opportunities for career growth, involvement in innovative projects, and competitive compensation. Enjoy being part of a positive company culture that values diversity, teamwork, and excellence. Join FortMesa for a fulfilling career with flexibility, learning experiences, and a significant impact.